Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a notification once your order has been dispatched.

Domestic Shipping (UAE)

We ship to all emirates within the UAE. Delivery across the UAE is next working day. Shipping fees are calculated at checkout based on order weight and destination.

International Shipping

We ship worldwide. International delivery typically takes 7–21 business days depending on the destination country and customs clearance. International shipping fees are calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Shipping Carriers

We use reputable courier services for both domestic and international shipments. Once your order is dispatched, a tracking number will be provided via email.

Shipping Responsibility

Once an order has been handed to the courier, we are not responsible for delays, loss, or damage caused during transit. Any shipping-related issues must be resolved directly with the courier using your tracking number.

Shipping Charges

Shipping and handling charges are non-refundable. In the event of a return or replacement, the customer is responsible for return shipping costs unless otherwise agreed.

Contact

For shipping inquiries, contact us at info@talas.ae.