Refund policy
Return/Exchange Policy
We have a 7-day return/exchange policy for most purchases, which means you have 7 days after receiving your item to request a return or exchange. For items shipped to the European Union, customers are entitled to a 14-day cooling-off period under EU law, during which they can cancel or return their order without providing a reason.
Eligibility for Return/Exchange
To be eligible for a return or exchange:
- The item must be in the same condition as you received it: unworn or unused, with tags, and in its original packaging.
- A receipt or proof of purchase must be provided.
For items purchased within the EU, exceptions and conditions for returns apply as outlined below.
Manufacturer’s Warranty and Disclaimer
- For genuine parts, any warranty is provided solely by the manufacturer and is subject to their terms and conditions. We do not provide additional guarantees or warranties for these items.
- For aftermarket parts, all sales are final, and these items are sold without any warranty, express or implied.
Please review the warranty details provided by the manufacturer for genuine parts, if applicable. If you have warranty-related issues, you must contact the manufacturer directly.
How to Start a Return/Exchange
To initiate a return or exchange, contact us at info@talas.ae with your request.
For non-EU orders, approval is required, and you may be asked to provide a valid reason for the return or exchange. Once your request is approved, you’ll receive instructions on where and how to send your item, along with the return shipping address.
Items sent back without prior authorization will not be accepted.
EU 14-Day Cooling-Off Period
If your order was shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
- Items must be in the same condition as you received them: unworn or unused, with tags, and in their original packaging.
- You will need to provide proof of purchase.
- Return shipping costs for EU orders will be borne by the customer unless otherwise stated.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect.
- For defective or damaged genuine parts, please refer to the manufacturer’s warranty for assistance.
- For defective or damaged aftermarket parts, no warranty coverage applies, but we will evaluate your case and try to assist where possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned or exchanged, such as:
- Safety Items (RCM, Airbags)
- Any electrical items, electronics
- Fragile Items (Glass, windshield)
- Hazardous materials, flammable liquids, or gases
We also cannot accept returns for sale items or gift cards (unless shipped to the EU, where this exclusion may not apply).
Exchanges
To exchange an item, initiate a return as above. Once the return is approved and processed, you can make a separate purchase for the replacement item.
Refunds
After we receive and inspect your returned item, we’ll notify you of the outcome. If approved, you will be refunded on your original payment method within 10 business days. Note that your bank or credit card provider may require additional time to process and post the refund.
For EU customers exercising their 14-day cooling-off period, refunds will include the original shipping cost (if applicable).
If more than 15 business days have passed since your return was approved, contact us at info@talas.ae.